Medco Sucks Customer Reviews and Feedback
Medco Health Solutions, Inc. was an American Pharmacy Benefits Management (PBM) company which served more than 65 million people, before it was ultimately acquired by Express Scripts in April 2012. Medco provided pharmacy services for private and public employers, health plans, labor unions, government agencies, and individuals served by Medicare Part D Prescription Drug Plans.
A former employee from Philadelphia notes, "I would give this place [Medco] zero stars if I could. Management is the worst I’ve ever seen. You will do work beyond your job description because everyone leaves and you take on their work. Low pay. Very rude and disrespectful managers who don’t know what they’re doing. IF you get a raise it is hardly noticeable...Extremely miserable environment."
An unhappy customer (one of many) tells us, "their [Medco] so called "customer service reps" do very little by way of offering any meaningful "service." When you call their corporate office to complain, insult gets added to injury: you receive a recording that, in effect, tells you how busy they all are, but if you leave your name and number, etc., you will receive a prompt call back. Again--based upon my experience--yet another calculated untruth. This company does little to demonstrate that they're are at all willing to make a conscientious effort to resolve complaints from their customers; those from who they have absolutely no problem at all taking money from, but who, when it comes to service, are virtually ignored."
PARS (Former Employee) says"Not employee focused. All they care about is how much money you can make the company. You’re known by your numbers. Other than that they couldn’t care less."
Patient Account representative (Former Employee) says"Working for Medco was a eye opener for me. This was by far the most unprofessional place I’ve ever worked. The management was horrible. Extremely condescending and combative. The training horrible and lack luster which made it extremely difficult to complete your job and maintain the quota they require. The managers speak to you as children when asking for assistance. The turnover rate is extremely high. The whole environment of the office is negative. I would NEVER recommend anybody to work for this company. Run as fast as you can!!!!!HoursEverything"
Many Roles (Former Employee) says""Hospital Clean Up Crew" You have to deal with angry patients who are often times billed incorrectly due to hospital staff. The place is a mad house. Your role can be changed at anytime. Due to the fact, that they offer you a lower paying and lesser position, they are not required to pay unemployment to people instead of letting them go respectfully. I did not experience this but many coworkers did very sad. I would not recommend this place to anyone don't be fooled by them--Over Promise and Underdeliver EVERY TIME!"
Client Services Representative (Former Employee) says"While working at MedCo, I experienced a downfall in my overall health. I developed anxiety and depression from my role with this company. MY ideas were stolen, my time was not valued, and the overall sense of well being was never present during my role in this company. Employees are treated as a number and management has no problems shifting the blame to their employees. The leadership staff is anything but. They restrict employees in such a way they that they are always at work even when sick, whether that be the flu or any other contagious illness. A point system helps them anchor this horrible business practice. Employees who are sick unexpectedly (who plans on getting sick??), late due to uncontrollable factors, and employees who return to work one minute later than their scheduled time are subject to this points system. Once a certain number of points are reached the employee is let go from their role with the company. This company stops any personal development and career aspirations because,"They only hire management roles from external platforms, because these people will not be seen as a threat to current employees." This place is the type of company they warn you about in business school. Everything to not do in business-- they do. The company only has it's own self interest at heart and does not care about it's employees. I urge you to continue your search elsewhere this company isn't the place to make a career or living. The company has an 90% turnover rate and that becomes blatantly obvious why after a few days in the building. Also, they write their own reviewsNot anybelittling, lack of basic human rights, unsanitary work environment, NO room for advancement, HR staff is absolutely clueless, smoking, no christmas or performance type bonuses"
Customer Service Representative (Former Employee) says"Worst company I have ever worked for. Fire people because they are white, yes white. They do not care about family/work relationships. They only care about that money. Money, money, money. Put your foot on the gas and run like crazy to get away from medco. Company has terrible upper management and HR and should be reported to the BBQ.PayManagement sucks, terrible communication and terrible attendance policy."
Agent/Client Services (Former Employee) says"Very disloyal and untrustworthy company to work for. Lots of shady stuff going on behind closed door. Lying to patients and they don't care. They treat their employees like a number.Getting a paycheckEverything"
john doe (Former Employee) says"Since I've been there 5 people have been fired and 7 people have quit. They are dishonest with their clients. They promise them services and don't have the man power to accomplish it due to HIGH turnover.None!!!!! Dont get trapped in the medco trapExtemely HIGH TURNOVER, No stabilityThank you for your comment. I would like to share that our turnover has actually decreased several years in a row, and we are on track for 2016 to be our lowest turnover year yet. It does not benefit us at all to have turnover, so we are very invested in finding and hiring the right people, and keeping them as long as possible. I am very proud of the programs we have in place not only to find great people, but to keep them once they're here with small training classes and performance improvement plans for new hires that need some extra help to hit their goals.-Savannah Horlick, HR Manager"
Former Employee (Former Employee) says"This company is a horrible place to work. The training is not structured. There is no direct deposit, and departmental management is horrible...this place has bully's for managers. Managers that are unprofessional...such as loud laughing and conversing with their employees. Managers are high micro-managers and constantly ride their employees. Very stressful environment to work in. Company's policy for errors: any errors that will cost the company financially will be taken out of your pay.Work Hours of 8-5 M-FShort Breaks, Stressful Environment, Poor ManagmentI am sorry you feel you did not have a good experience with MedCo, and I appreciate your feedback. I am proud to say that we have added direct deposit for all staff here in 2016.-Savannah Horlick, HR Manager"
Recovery Specialist (Former Employee) says"This is the worst call center position I've ever held. Most the staff gets high, turn over rate is horrible, and management cares nothing about the employees. The pay and insurance is horrible, short breaks, disgusting coffee and tiny ice machine. Making quota is impossible. The few people who make quota are doing it illegally: searching for patients with high balance accounts instead of assisting with the ridiculous inbound calls. No job stability.Great Location, great co-workersNo direct deposit, impossible to get time off, no job security, drama filled environmentThank you for your comment. I'm sorry that you had a poor experience here. Historically we've had pretty normal turnover compared to other companies in our line of work, but we've always worked to lower that turnover. I am proud to say that 2016 is on track to be our best year in terms of staffing retention yet!Since you left us in 2014 we've changed brokers and improved our insurance and benefit offerings. We have also recently upgraded from Folgers coffee to Starbucks/Dunkin Donuts. We also have a brand new ice maker in the break room!Making quota is hard at first as new hires get acclimated to the pace and requirements, but I'm so proud to say that we haven't had to let someone go for quota reasons since 2014. Our robust training program and tailored performance improvement plans for employees that need a little extra personal attention in hitting their goals have allowed us to retain more people than ever through those first few months.-Savannah Horlick, HR Manager"
Preregistration (Current Employee) says"I’ve worked for some stellar companies and working for MedCo has literally been the complete opposite! Management or lack there of will be the downfall to this small business. The manager of my department is such an unethical person, I honestly have never experienced anything like this in my life! The company policies such as absenteeism are only applied to a select few. Upper management never responds to your complaints or concerns. There’s no one to advocate for the employees. And when you do complain to upper management, they gossip to the person who you complained about and now you’re subjected to more unethical behavior and retaliation. This job has been the worse job I’ve ever had. I can talk negatively about the employees but you would expect a few bad apples at every job but in all my years I’ve never worked anywhere like this. It’s pretty bad when management says one thing out of their own mouth, does something other and then blatantly lie like they’ve never said it. Never mind the fact that policies are in black in white and still aren’t adhere to. If you need a pay check and your against the wall, go for it! But don’t look at this place as somewhere you plan on being at for any length of time. Until there’s a complete overhaul of this place, it’ll continue to go downhill!!!A paycheckManagement"
Patient Account Representative (Former Employee) says"Please think very carefully before working with Medco. The hours are good, but the atmosphere is terrible. There is a serious lack of professionalism, decorum, and concern for the employees. We were constantly micro-managed, belittled, and all concerns were ignored. There is no chance for advancement, and you will be underpaid for the unrealistic amount of work you’ll be expected to do. Be prepared to be just number. Keep in mind this is a high-stress environment, most of us suffered from anxiety. Out-dated and nonsensical ways of operating will be frustrating. If you have children, the attendance policy will be a serious issue. If you have any other options, please choose otherwise!Hour Lunch, ScheduleManagement, Pay, Just about everything else"
Pars Specialist (Former Employee) says"constantly being rushed off the phones, will get yelled at for taking a bathroom break. management always tells you something different every time they have something to say, so unorganized. when i left for the day it was totally different the next day. no consistency in the work environment..hour lunchpoint system, cant take a day off, if an emergency happens your just out of luck, so unorganized, no one does the same thing twice, rules only apply to certain people, horrible dress code."
Customer Service Rep (Former Employee) says"The daily total for money to be retrieved for medical bills is unachievable by most employees, So therefore they wind up getting fired not reaching goal.noneThank you for taking the time to leave us a review. I wanted to let you know that we do not feel the daily goals are un-achievable, as a majority of staff are able to hit those goals, if not daily then at least monthly. According to my records, the last time we terminated an employee for performance reasons related to collections was in early 2014. We have a very robust training program and performance improvement program for employees whose collections aren't where we need them. It does not benefit us at all to have turnover or to have non-productive staff, so we work very hard to recruit the best, and retain them once we have them.I am also proud to say that our turnover has consistently gone down over the past few years, and we are on track for 2016 to be our lowest year of turnover yet! We attribute this to our hiring practices and the methods we use to ensure the candidates we hire have a high likelihood of finding success here at MedCo.-Savannah Horlick, HR Manager"
Do not want to inclue (Former Employee) says"Someone was beating on the door because they didn’t know they were let go from the company till they returned from scheduled PTO only to find out their badge to enter the building didn’t work. What a horrible way to let someone go especially someone who had worked there for quite awhile. Nepotism is huge here. Hiring family and friends is a sure way to guarantee you’ll never get honest feedback. Management and directors need a course in business ethics."
Financial Counselor (Former Employee) says"No complaints. I worked on the overnight shift mon-fri and the pay was reasonable.mon-frinever met the manager"
Patient Payment Coordinator (Current Employee) says"They refuse to hire enough people to actually to the work load and even won't hire a supervisor for our dept and they expect the same amount of work to be done. And if you have PtO time they don't want you to use them.love working in medical field, computer workshort breaks, or no time for break, poor pay, poor bcbs"
Client services (Former Employee) says"This was one of the worst companies to work for. Very poor management and the managers lack the neccesary leadership skills to lead a team. The managers talk to their employees with little respect. The work environment is very unstable and their is no consistency or true directuon. One manager will tell you to do your job one way and another manager will tell you to do the same job a different way. I disliked this company because I felt like the company did not value me as an employee and also did not honor its vision and mission statement."
Call Center Representative (Current Employee) says"I don't care to comment. They have a tendency to monitor the information on these types of websites. I just wouldn't recommend them to a friend or some whose looking for a career."
current employee (Current Employee) says"This is the worst place I have ever worked. I am still there, but thank God I'm leaving soon! I would never recommend this place to anyone! Most of the supervisors there are clueless, except for one, he has the most knowledge of all of them. The company I'm general is a lie. We represent numerous hospitals in the south, when in reality, we don't work for any. We are lying to the patients telling them we're the "billing office," from whatever facility ,when we work for MEDCO! This place is bogus.monday-fridayshort breaks, no direct deposit, no emergency instructions for any kind of natural disaster, such as a tornado, poor training, manual work, second line in an outbound call center, high quotaThank you for your comment. I would like to point out that it's the basic function of companies like ours to represent themselves as the hospital client, because we are in effect the outsourced billing department of the hospital. This is an expected and accepted part of our business. It's similar to how a person might work at the local West call center, but represent themselves as working for a credit card company, or an insurance company. When you are a partner to the client you are given the authorization and authority to represent yourself as a member of that client, due to the business arrangement and agreement between your company and the client.-Savannah Horlick, HR Manager."
Representative (Current Employee) says"Management is not open minded. Payroll needs to be improved, paychecks don't always deposit. No understanding of leaving the desk to go to the restroom.a paycheckshort breaks, chained by the headset, break suspension, asked to work half lunches with no notice, no physical activity, not even walking."
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